HOW DO I RETURN MY ORDER?
Return an order is very easy, just send us an email to firstname.lastname@example.org!
If you are not satisfied with an item, you have 30 days after receiving your order to exchange it for any size or request a refund. It’s very simple!
We offer free returns for all orders! We want you to be fully satisfied with your purchase from us. If you need to return an item purchased online, please note that all items must be returned in the condition that they were received – NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.
Please note: This Return Policy is for ONLINE ORDERS ONLY and does not apply to in-store purchases. For our in-store policy, please refer to the information printed on your merchandise receipt or contact the store directly.
If these conditions above are met, and the item is in perfect re-sellable condition, you can return regular priced merchandise within 30 days from date of delivery.
The cost of the returned item(s), including sales tax, will be credited to your original form of payment. Once your package has been received by us, your refund will be processed within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement. You will receive a refund of 95% of the price of the item (all the money we actually receive), because there is a 5% of your payment that is for Paypal (3%) and Shopify (2%).
We do not refund shipping and handling charges on orders, and you are responsible for all shipping costs on merchandise being returned to us.
If you believe that you have received defective merchandise, you must notify us within 12 hours of receiving the product to be eligible for a refund. There are no exceptions.
If you were shipped incorrect merchandise (style, color, size, etc.) please notify us within 12 hours of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders.